Effective [launch date] · v1.0
The short version
- Free shipping on every safe, to the 48 contiguous states.
- Free shipping means curbside delivery, with liftgate and residential service included.
- Orders ship within 30 business days. Most ship much sooner.
- Delivery appointments are available on request — and we strongly recommend asking for one. Why
- The driver brings your safe to the curb. Moving it from there is up to you, unless you buy an upgrade.
- Read Receiving Your Safe before delivery day. It protects you if anything arrives damaged.
What free shipping includes
Every safe ships free to the 48 contiguous states. No minimum, no thresholds.
| Included at no charge | Not included |
|---|---|
| Curbside freight delivery | Garage, threshold, or inside delivery |
| Liftgate service — the truck lowers your safe to the ground | Bolt-down, installation, or lock setup |
| Residential delivery to a home address | Delivery appointment scheduling (available on request) |
| Standard transit to any address in the lower 48 | Alaska, Hawaii, US territories, PO Boxes, APO/FPO |
| Redelivery after a missed delivery, and terminal storage fees | |
| Pallet or packaging removal |
Liftgate and residential service are the two charges that catch most online safe buyers by surprise, because most retailers pass them through. We don’t. They’re built into what you already paid.
How safes ship: parcel vs freight
Small items — lock parts, accessories, some very small safes — ship by UPS, FedEx, or USPS and arrive like any package.
Anything over about 150 lbs ships by freight truck, and that is a genuinely different experience. Freight is not a van pulling up and someone carrying a box to your porch. It’s a large truck, a pallet, a liftgate, and a delivery receipt you need to sign. Almost every safe we sell ships this way.
If you’ve never taken a freight delivery, spend three minutes on Receiving Your Safe before your delivery date.
Delivery service by weight
What’s possible depends almost entirely on weight, because it depends on equipment.
| Safe weight | Standard service | What to know | Upgrades available |
|---|---|---|---|
| Under 150 lbs | Parcel carrier | Arrives like a normal package | — |
| 150–2,000 lbs | Curbside with liftgate | The standard case. Driver lowers it to the ground at the curb | Garage, inside delivery, bolt-down — see below |
| 2,000–2,500 lbs | Curbside, subject to equipment | Liftgate capacity varies by carrier and truck. We confirm before booking | Specialist crew, quoted per job |
| Over 2,500 lbs | No standard residential delivery | Requires a loading dock, or a forklift and operator on site, or pickup from the freight terminal | Specialist rigging crew, quoted per job |
Liftgates have a hard weight limit. Most top out around 2,000 lbs, and the exact figure depends on the truck that shows up. Above that, a residential curbside delivery isn’t something any carrier can promise, and anyone who tells you otherwise hasn’t checked. If you’re buying a safe in that range, call us at (877) 587-7333 before you order and we’ll work out how it will actually reach you.
What curbside delivery means
Curbside means the driver brings your safe to the back of the truck, lowers it to the ground on a liftgate, and leaves it where your driveway meets the street — or as close to your address as the truck can safely get.
The driver will not:
- Take the safe up your driveway, into your garage, or into your house
- Remove the safe from its pallet
- Unpack it or take the packaging away
- Move it to a different spot on your property
- Bring extra people or equipment to help
One driver, one truck, one liftgate. That’s the service every freight carrier provides as standard, and it’s what the free shipping covers. If your street is narrow, steep, unpaved, gated, or a cul-de-sac a large truck can’t turn around in, the driver may ask you to meet them at the nearest point the truck can reach.
Plan how the safe gets from the curb to its final position before it arrives. A 700 lb safe on a pallet does not move without a pallet jack, an appliance dolly rated for the weight, or a crew who does this for a living. This is the single most common thing customers underestimate.
Delivery appointments — ask for one
Appointments are available on request at no charge. Contact us after ordering and we’ll arrange for the carrier to call and schedule a window with you.
We strongly recommend requesting one, and here’s the honest reason why.
If no appointment is arranged, the carrier may deliver whenever they arrive in your area — and on residential deliveries, several major carriers’ published rules allow them to unload the safe and leave it, with nobody present. When that happens, their own paperwork records the delivery as complete and in good condition.
That means no inspection, no signature, and no realistic way to claim for damage that was already there. You’d be looking at a crated safe on your driveway with no way to prove how it arrived.
An appointment puts a person at the delivery who can look at the packaging and write down what they see. That’s what protects you. What to do at the delivery
Delivery windows are typically 4 to 8 hours, Monday through Friday, business hours. Someone 18 or older must be present to receive and sign. Drivers wait roughly 30 minutes before wait-time charges start, so be ready when the window opens.
If you’re going to be away, tell us before your order ships. Freight terminals begin charging storage within a day or two of arrival, and those charges are passed on to you.
Delivery upgrades
Available in most areas, quoted separately, and arranged after you order:
| Upgrade | What it is |
|---|---|
| Garage or threshold | The safe is placed inside your garage or just inside the first doorway. Requires a paved, level approach and an overhead door |
| Inside delivery | Placed in the room you want it. Availability and price depend heavily on stairs, doorways, and turns |
| Bolt-down and installation | Anchoring, lock setup, and instruction. In NYC and parts of New Jersey we do this ourselves with our own licensed locksmiths — Installation Services |
| Elsewhere in the US | We can refer you to a local specialist. You’d contract and pay them directly |
Stairs have a weight ceiling, not just a price. Across the industry, professional crews generally stop carrying safes up stairs somewhere between 700 and 900 lbs. Above that, no amount of money makes it available, and a quote that promises otherwise is worth a second phone call.
We quote upgrades before you commit. If a crew arrives and can’t safely complete an upgrade you paid for, we refund that service fee — you keep the curbside delivery you were entitled to.
Addresses that cost more
Almost every order ships free, exactly as described above. Occasionally an address costs so much more to reach that the freight exceeds what we make on the sale.
When that happens, here’s exactly what we do:
- We find out after you order, because freight to a specific address can’t be calculated until we have that address.
- We contact you before shipping anything. We tell you the actual cost and what it would take to complete the delivery.
- You decide. You can approve the additional charge, or cancel for a full refund. We never add a charge to your order without your authorization.
- If it doesn’t make sense for either of us, we may cancel and refund your order in full rather than ask you to pay it.
What tends to trigger it: remote rural addresses far from a freight terminal · islands and locations requiring a ferry · mountain roads and unpaved private roads · addresses no truck can reach without special equipment · very heavy safes going a very long distance.
What also costs extra, and is passed on if it applies: limited-access locations such as self-storage facilities, gated communities, schools, churches, military bases, construction sites, and farms or ranches · redelivery after a missed appointment · terminal storage · address changes after shipping. Tell us in advance if your address is any of these and we’ll fold it into the quote instead of surprising you later.
Before we ship: make sure we can reach you
Check these before your safe ships. If something here is a problem, call us — it’s much cheaper to solve now than after a truck has failed to deliver.
- A paved road a large truck can drive and turn around on
- No low branches, wires, or overhangs on the approach
- A firm, level surface where the safe can be set down — not soft ground, not a steep slope
- Someone 18 or older present during the delivery window
- A plan and the equipment to move the safe from the curb to where it’s going
- The floor can take the weight. A 1,000 lb safe on an upper floor, a deck, or over a crawlspace is a structural question. If you’re unsure, ask a contractor before it arrives, not after
If a delivery fails because the truck couldn’t reach you and we weren’t told in advance, redelivery, storage, and return charges apply and are your responsibility.
When your order ships
We ship orders within 30 business days. Most ship considerably faster — often within one to two weeks — but 30 business days is our commitment, and it accounts for our own handling, the manufacturer’s or supplier’s preparation time, and freight scheduling.
Transit time is separate. Once your safe leaves, freight typically takes another 3 to 10 business days depending on distance. That’s an estimate, not a guarantee — freight schedules move for weather, terminal congestion, and equipment.
Some safes take longer, particularly made-to-order units and custom finishes. Where we know, we say so before you buy.
If your shipment is delayed
If we can’t ship within 30 business days, we will contact you before that deadline passes with a revised shipping date and a choice: accept the new date, or cancel for a full refund. You won’t have to chase us for it. Full terms: Returns, Refunds & Cancellations
Where we ship
We ship to the 48 contiguous United States only.
We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, other US territories, PO Boxes, APO/FPO addresses, or internationally. If an order is placed to one of these, we’ll contact you and refund it in full.
Discreet packaging
Safes ship in plain commercial packaging with no marketing branding, no logos, and nothing describing the contents as a safe. The carton may carry the manufacturer’s name and a model number, as commercial freight generally does.
The delivery itself is a standard freight truck. We can’t make a pallet invisible, but nothing about the packaging advertises what’s inside.
Tracking your order
You’ll get a confirmation when your order is placed and tracking information once it ships. For freight shipments, the carrier contacts you directly to arrange delivery if you’ve requested an appointment.
Questions any time: (877) 587-7333 or info@alpinesafes.com.
Before your safe arrives
Read Receiving Your Safe. It takes three minutes and it’s the difference between a damage claim we can win for you and one nobody can file. Print it and give it to whoever will be signing.
Related policies: Receiving Your Safe · Damage, Defects & Claims · Returns, Refunds & Cancellations · Installation Services
Westside Security Inc, DBA Alpine Safes 1979 Marcus Ave #210, Lake Success, NY 11042 (877) 587-7333 · info@alpinesafes.com