Effective [launch date] · v1.0

The short version

  • These terms cover your use of alpinesafes.com and anything you buy from us.
  • Placing an order is an offer, not a completed sale. We accept it when we ship.
  • Product options may need confirming after you order — availability, price, and lead time.
  • A safe is not insurance. We’re not liable for what’s stored inside one.
  • Returns, shipping, damage, and warranty each have their own page, and those pages are part of these terms.
  • New York law. Nassau County courts. No arbitration clause. Claims must be brought within one year.

1. Who we are, and your agreement to these terms

This website is operated by Westside Security Inc, doing business as Alpine Safes (“Alpine Safes,” “we,” “us,” “our”), 1979 Marcus Ave #210, Lake Success, NY 11042.

By using this site or placing an order, you agree to these Terms & Conditions. If you don’t agree with them, please don’t use the site.

You must be 18 or older to buy from us.

2. Policies that are part of these terms

These pages are incorporated into this agreement and carry the same weight as the terms on this page:

Where one of those pages covers a subject in detail, that page controls on that subject.

3. Our content

Everything on this site — text, images, design, code, and our name and logo — belongs to us or is licensed to us. You’re welcome to view it, print it, and share links to it for your own personal use. You may not copy it for commercial purposes, republish it, or use our branding without written permission.

4. Product descriptions and availability

We work hard to describe our products accurately, but we can’t guarantee that every description, specification, dimension, weight, image, or color is complete and error-free. Screens vary, and a finish that looks one way on your monitor may look different in your home.

All products are subject to availability. We may change prices, discontinue products, or correct errors at any time without notice.

Lock substitution. Occasionally a safe ships with a different lock than originally specified, because of supply constraints or a compatibility issue found at assembly. When that happens, the substituted lock will be of equal or greater quality and functionality. If you paid for a lock upgrade and a different lock was used, we refund the price difference.

5. Ratings and certifications

Fire ratings, burglary ratings, and certifications such as UL, RSC, TL-15, and TL-30 are established by the manufacturer and the independent testing organizations, not by Alpine Safes. We pass those ratings along as the manufacturer publishes them.

We don’t independently test safes, and we make no representation beyond what the manufacturer and the rating body state. Ratings describe performance under specific controlled test conditions, which are not the same as a real fire or a real break-in.

6. Orders and our right to cancel

Your order is an offer to buy. It isn’t accepted until we ship it. An order confirmation email is an acknowledgement that we received your order — not an acceptance of it.

We may decline or cancel an order, in whole or in part, and refund you in full, if:

  • The price was wrong. If a product was mispriced through error, we’ll contact you with the correct price and you can confirm or cancel. We’re not obliged to sell at a mistaken price
  • We can’t verify the order. We may ask you to confirm identity, billing details, or delivery address, particularly on high-value orders, and we may cancel if we can’t complete that check
  • The item isn’t actually available, or has been discontinued by the manufacturer
  • The freight cost to your address makes the order uneconomic. We’ll always contact you first and offer you the choice — see Addresses that cost more
  • We reasonably suspect fraud or a violation of these terms

If we cancel, you get a full refund. That’s the only remedy in these situations.

7. Product options and upgrades

Some products offer options — electronic lock upgrades, custom colors and finishes, interior configurations, and similar.

Selecting an option is a request, not a confirmed order. We confirm availability, final price, and lead time after you order, because these depend on the manufacturer and change frequently. An option may turn out to be:

  • Unavailable or discontinued
  • Incompatible with the specific model you chose, despite being listed
  • Priced differently than shown
  • Subject to a substantially longer lead time

We’ll contact you with the actual position, and you choose: proceed as quoted, change the option, or cancel for a full refund.

Once you approve an upgrade and it goes into production, that item is made to order and cannot be returned (why).

8. Payment

We accept major credit cards, ACH, and invoiced payment for established customers. Card payments are processed by Helcim; we don’t store full card numbers.

Orders are charged in full at the time of purchase. You agree to provide accurate, current payment and contact information.

9. A safe is not insurance

This matters, so we’re saying it plainly.

A safe delays and deters. It does not prevent loss. Under enough time, enough heat, or enough determination and the right tools, any safe can be defeated.

A safe is not a substitute for insurance. We strongly recommend insuring valuables you keep in one, and telling your insurer what you’re storing and in what.

We are not responsible for the contents of a safe — not for theft, fire, water, loss, or damage to anything stored inside, under any circumstances. Our responsibility is the safe itself, on the terms below.

10. Returns, shipping, and damage

Each has its own page, and those pages control:

11. Warranties

Safes we sell are covered by the manufacturer’s written warranty. Alpine Safes does not provide a warranty of its own, and nothing on this site adopts, extends, modifies, or adds to any manufacturer’s warranty.

Terms vary substantially by brand: Manufacturer Warranties.

DISCLAIMER OF IMPLIED WARRANTIES

EXCEPT FOR THE MANUFACTURER’S WRITTEN WARRANTY THAT COMES WITH YOUR PRODUCT, AND TO THE FULLEST EXTENT PERMITTED BY LAW, ALPINE SAFES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS ARE SOLD AS-IS BY ALPINE SAFES, SUBJECT TO THE MANUFACTURER’S WARRANTY.

Some states do not allow the exclusion of implied warranties, so this may not apply to you. Nothing here limits any right you have that cannot be limited by law.

12. Limitation of liability

Please read this section carefully.

Our total liability to you for any claim arising out of a product or order is limited to the amount you actually paid for that product.

We are not liable for indirect, incidental, special, or consequential damages — including lost profits, lost data, loss of use, and, specifically, loss of, theft of, or damage to any property stored in or protected by a safe (see section 9).

These limits do not apply to:

  • Death or personal injury caused by our negligence
  • Our gross negligence, willful misconduct, or fraud
  • Any right or remedy that cannot be limited or excluded under applicable law

If a remedy fails. If we’re unable to repair, replace, or otherwise resolve a problem with a product within a reasonable time, you are entitled to a refund of the purchase price. That right survives everything else in this section.

13. Indemnification

You agree to hold us harmless from claims, losses, and costs arising from your misuse of the site, your violation of these terms, or your infringement of someone else’s rights. This doesn’t apply to anything caused by our own negligence or breach.

14. Acceptable use

Don’t use this site to break the law, interfere with its operation or security, attempt unauthorized access, scrape or harvest data by automated means, upload anything malicious, or harass our staff or other customers. We may suspend access for any of these.

We link to manufacturer websites and other third-party resources for your convenience. We don’t control them and aren’t responsible for their content, accuracy, or privacy practices.

16. Billing disputes and chargebacks

If something’s wrong with your order, contact us first. Call (877) 587-7333 or email info@alpinesafes.com, and give us a reasonable opportunity — at least 10 business days — to resolve it before initiating a chargeback or payment dispute.

Nearly every problem is faster to solve directly, and most of what customers dispute turns out to be something we would simply have fixed. You keep every legal right you have; we’re asking for the first call, not for you to give anything up.

Where a claim relates to damage or a defect, the evidence requirements in our Damage, Defects & Claims Policy apply.

17. Governing law, where disputes are heard, and time limits

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.

Any dispute will be brought in the state or federal courts located in Nassau County, New York, and you and we both consent to those courts.

There is no arbitration clause in these terms and no class-action waiver. If you have a dispute with us, you retain your right to bring it in court.

Time limit. Any claim arising out of these terms or a purchase must be brought within one (1) year after the claim arises, or it is permanently barred — except where applicable law does not allow a shortened period, in which case the shortest period the law does allow applies.

18. Changes to these terms

We may update these terms. Changes apply going forward only and never retroactively to orders already placed. The version in effect when you place an order governs that order. The effective date at the top of this page tells you which version you’re reading.

19. General

If any provision here is found unenforceable, the rest stays in force. These terms plus the policies listed in section 2 are the entire agreement between us regarding your purchase. Our failure to enforce a provision isn’t a waiver of it. You may not transfer your rights under these terms without our consent.

20. Contact us

Westside Security Inc, DBA Alpine Safes 1979 Marcus Ave #210, Lake Success, NY 11042 (877) 587-7333 · info@alpinesafes.com

Related policies: Shipping & Delivery · Returns, Refunds & Cancellations · Damage, Defects & Claims · Privacy Policy