Refund and Returns Policy
Effective Date: [01/01/2022]
Thank you for choosing Westside Security, DBA Alpine Safes, as your trusted source for security solutions. Your satisfaction is important to us, and we are committed to providing a clear and comprehensive return policy to ensure a smooth experience when returning products purchased from our website, alpinesafes.com.
When the product arrives at your location, you have a limited window of 3 days to request a return. Please be aware that this return window is calculated from the delivery date.
Return Approval for “Customer Remorse”:
In cases where you wish to return a product due to “customer remorse,” please understand that return approval is granted solely at our discretion. It is important to note that a restocking fee of 25% may be applied to all approved returns in these circumstances. Additionally, please be aware that the customer is responsible for all shipping costs associated with returning products for “customer remorse.”
Product Inspection and Shipping Damage:
Upon receiving your product, it is crucial to adhere to the following guidelines:
- Packaging Inspection: Thoroughly inspect the packaging for any signs of damage or tampering. If the box appears damaged, do not sign for the shipment unless you obtain a written statement from the freight driver confirming the package’s arrival in a damaged condition.
- Post-Signature Inspection: In the event that you have already signed for the package and subsequently discover damage to the box or the product itself, cautiously open the box and inspect the product. If the product exhibits any signs of damage due to shipping, document the issue with photographs from all angles, both inside and outside the box. Include pictures of the damaged product as well. For shipments handled by freight companies, we will assist in filing a claim. For packages sent via UPS, FedEx, or USPS, you must initiate a claim directly with the respective carrier.
- Functionality Inspection: If the packaging is intact, and there is no apparent cosmetic damage or shipping-related issues, proceed to evaluate the safe’s functionality. If you encounter any malfunctions, cease using the product immediately and notify us by sending an email to firstname.lastname@example.org. In your email, provide comprehensive information, describe the problem in detail, and include evidence demonstrating that the damage was not caused by shipping.
Timeframe for Claims:
Customers are granted a maximum of 3 days to initiate a return or report any issues. Beyond this timeframe, all claims must be directed to the manufacturer.
Orders may not be canceled more than one business day after the order is placed. Once the order has entered processing, cancellations are not possible.
Please note that this return policy is subject to change without prior notice. We strongly encourage you to review the policy before making any purchases. By engaging with Alpine Safes, you acknowledge and accept the terms and conditions outlined in this policy.
We emphasize that our liability is limited to the extent permitted by applicable laws and regulations. This policy is designed to provide guidance and transparency in the event of returns or issues with our products.
If you have any questions or require further assistance regarding returns or our products, please do not hesitate to contact us at email@example.com.
Thank you for choosing Alpine Safes for your security needs.
Westside Security DBA Alpine Safes
Address: 1979 Marcus Avenue #210, Lake Success, NY 11042